Support - Blue Ridge Weather

📧 Contact Us

We typically respond within 24 hours

Frequently Asked Questions

🌡️ Where does the weather data come from?

We use official data from the National Weather Service (NWS), the same source used by TV meteorologists. This ensures you get accurate, reliable forecasts for Jefferson County.

🚗 How accurate is the traffic data?

Traffic conditions are powered by TomTom, using real-time data from GPS devices and sensors. Conditions update every few minutes, but actual road conditions may vary.

🔔 Why am I not receiving notifications?

Make sure notifications are enabled in both the app (Settings → Notifications) and your iPhone's Settings (Settings → Blue Ridge Weather → Notifications). Also check that you haven't enabled Focus mode or Do Not Disturb.

👤 How do I change my username?

Go to Settings → Account → Edit Profile. You can change your username once every 30 days.

📱 Is the app available for Android?

Currently, Blue Ridge Weather is only available for iPhone (iOS). We may consider Android in the future based on community interest.

🗑️ How do I delete my account?

Go to Settings → Account → Delete Account, or contact us at support@blueridgeweather.app. Account deletion is permanent and removes all your posts and data.

🚫 How do I report inappropriate content?

Tap the three dots (•••) on any post or comment and select "Report." Our moderation team reviews all reports within 24 hours.

📍 Why does the app ask for my location?

Location is used only to show weather for your specific area and traffic on nearby roads. We don't track your location continuously or share it with anyone.

Tips & Tricks

💡 Pull to Refresh: On most screens, pull down to refresh the data and get the latest weather, traffic, or posts.

💡 Tap for Details: Tap any day in the 10-Day Forecast to see detailed weather information and activity suggestions.

💡 Quick GPS: On the Traffic screen, tap any road's GPS button to instantly open Apple Maps with navigation.

💡 Dark Mode: Go to Settings → Appearance to switch between Light and Dark modes, or set it to follow your system settings.

Known Issues

Radar loading slowly: The weather radar is data-intensive. On slower connections, it may take a moment to load.
Sports scores delayed: High school sports scores may be delayed due to manual reporting.

App Version

Current Version: Build 14 (January 2026)

Check for updates in the App Store to ensure you have the latest features and improvements.

🐛 Found a Bug?

Let us know! Email support@blueridgeweather.app with:

• What happened
• What you expected
• Steps to reproduce
• Your iPhone model